Our customers deploy PAC Products worldwide to support their mission-critical appliations and infrastructure. But the effectiveness of technology is measured not only in terms of design and manufacture, but also the quality and responsiveness of the technical support available. Correct and complete configuration and maintenance are necessary to get the most return on investments in PAC Products. To insure the highest levels of customer satisfaction, Pacific Access offers a complete solution to product support needs.

The PAC Advantage

The PAC Advantage technical support program covers a broad range of product support requirements including:

• Hot-line direct assistance
• "Bug" reporting and resolution
• Product version upgrades
• Installation and configuration
• Hardware warranty replacement
• Usage tips and product news
• 7x24 availability

Advantage Levels

• Hardware Extended Warranty
  • Same-day replacement within 75 miles of PAC office
  • Next-day replacement within the continental United States
• Software Startup
  • One-time installation and configuration support
• Maintenance Subscription Program
  • Available in two versions, Point releases only and point releases and Version upgrades.
• Advantage
  • Hotline user support
  • Free release-level upgrades
  • Defect reporting and resolution
  • Free maintenance-level upgrades
  • Software Technical Assistance
• Advantage Plus
  • This program includes all of the features of the Maintenance Subscription Program and Advantage Program.

PAC Advantage is a multi-tiered offering, allowing you to choose the right level of support services and availability for your needs and budget. No matter which tier you select, you'll have access to senior technical specialists with years of product and field experience. Our Advantage team sets world-class objectives for responsiveness, thoroughness, and customer satisfaction, and monitors these metrics continuously to ensure the highest quality of delivered service. And this team works closely with our Product Development engineers to stay on the leading edge of PAC technology.

What Can Advantage Mean for You?

• Faster, better implementations
• Lower costs stay current with the technology
• Rapid problem resolution & reduced systems downtime
• Quicker return on investment

Standard Features

• 800-number access to trained technical support staff
• Clear problem escalation path into Development team, if required
• Business day (12 hour) or 7x24 hotline option
• Subscription to customer newsletter, with usage tips and product release highlights
• Competitive pricing, with multi-year discounts available
• A measurable commitment to timely responses and complete customer satisfaction

Get the PAC Advantage: state-of-the-art products with the best technical support in the industry.